Return, Exchange and Cancellation
RETURN & EXCHANGE TERMS
For purchases made from mormajorsilver.net, you can only send your refund and exchange requests through mormajorsilver.net. Refunds and exchanges cannot be requested from MorMajor Silver stores for these products. Similarly, in MorMajor Silver stores, your return and exchange requests are managed by the stores. Mormajorsilver.net cannot be requested for return and exchange for products purchased from stores. All conditions stated on this page are valid for purchases via mormajorsilver.com.
You can return your products within 14 days of receiving the product without any reason as required by the relevant legal regulations. However, this period has been increased to 30 calendar days for you when shopping through mormajorsilver.net.
The purchased product must be unused, undamaged, if the product is packaged, the package is undamaged, if it is an accessory, it must be returned and resold without missing accessories.
It is mandatory that the invoice that is issued on your behalf is sent to us together with the product when shipping the product to be returned to us. Refund or replacement of the product whose invoice has not been sent will not be performed.
After the product has been returned to us within the above-mentioned conditions, the refund will be checked for compliance with the conditions. After the check, refunds are made within 2 working days, in accordance with the form of payment for the refunds that are deemed appropriate. When paying by credit card, the product price will be credited to your account within 1-10 days depending on your bank.
Any return and exchange requests made due to a defect arising from the product shall be subject to the applicable legal requirements. You will be informed after the product has been inspected.
When your orders are delivered to you, you must open the package next to the cargo officer and look for any damage. In case of damage, do not take the product and ask the cargo officer to keep a record.
You can cancel your order before entering the shipping process. Otherwise, you must return or exchange.